The shift actuator is responsible for selecting and engaging the gears. An internal leak won’t be visible from the outside as the hydraulic oil leaks directly inside the gearbox and diffuses in the gearbox oil. In consequence of the leaking shift actuator, the SMG refuses to engage one or more gears. Please note: in our experience these parts rarely fail. We therefore recommend ruling out all other possible causes before suspecting the shift actuator.
Way A: Direct overhaul of your actuator
In this case you send us your actuator (to Germany) and we’ll refurbish it directly. Normally we finish the work and ship the part back within 24 hours.
Way B: Provision of a ready overhauled actuator
Subject to availability, we will provide you with a fully refurbished and ready-to-install replacement part against a refundable deposit of €300 in addition to the repair price. This allows you to replace the part in a single step and keep your vehicle’s downtime to a minimum. After replacing the part, you must return your old part to us within three months (calculated from the date you receive our part until the date you send the old part back to us / postmark date). After this period, we can no longer refund the deposit. You are responsible for the return shipment and all associated shipping costs. The old part must be in a condition suitable for refurbishment, meaning that it must not have any damage beyond normal wear and tear resulting from regular use. Please note: the €300 deposit is charged in addition to the repair price and is refunded once we have received your old part.